Refund policy
1. Can I cancel my order?
Order cancellation and modifications are allowed up to 24 hours after placing the order or before shipping. No changes are possible after shipping, and any additions will be treated as a new order.
2. In what cases can I return a product?
You can return a product only if it was damaged during transit.
3. What do I need to provide to request a return?
You must provide:
- Photo and video proof of the damage to +91 9945050728 or namaste@remargam.in
- Evidence submitted within 48 hours of receiving the product
- Original packaging must be intact
4. Which products cannot be returned?
The following items are non-returnable:
- Customized or personalized products
- Perishable goods or items past their expiry
- Goods unsealed after delivery for hygiene or health reasons
- Items mixed inseparably with other products after delivery
5. Are sale items eligible for a refund?
No. Only regular-priced items are eligible for refunds. Sale items are non-refundable.
6. Who bears the cost of returning the product?
The customer is responsible for the cost and risk of returning the product.
7. Where should I send the returned product?
Ethnic Shades Art and Media Management LLP
2712, Tripura, Vijayanagar 4th Stage,
2nd Phase, Devaraja Mohalla,
Mysore, Mysuru, Karnataka – 570018
Phone: 9945050728
8. How long do I have to return a product?
You must request a return or exchange within 48 hours of delivery if the product is damaged. Requests after 48 hours will not be accepted.
9. What happens once the product reaches reMargam?
We will assess the damage and either provide a replacement or process a refund within 5 working days of receiving the product.
10. What condition must the product be in for a return?
The item must be unused, in the same condition as received, in its original packaging, and supported with a proper unboxing video.
11. Are customized products returnable?
No. Customized products cannot be returned. If damaged during transit, replacement will be assessed on a case-by-case basis.
12. What additional items are non-returnable?
- Gift cards
- Downloadable software products
13. Do I need proof of purchase for returns?
Yes. A receipt or proof of purchase is required.
14. How can I contact you for return or refund queries?
📧 namaste@remargam.in
15. I shipped my order outside India and the product is damaged. What do I do?
We will ship a replacement if the customer covers the international re-shipping charges.